SAME DAY SHIPPING ON ALL ORDERS BEFORE 3:00PM EST. DETAILS

Call Us: 239-722-5015

Open 8:00am - 5:00pm (Mon-Fri) EST

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FAQ

Shopping Information

CAN YOU HELP ME FIND THE RIGHT PART TO FIT MY ENGINE?
Yes. The most accurate way to find the right part is to get your engine serial number. If the engine serial number is inaccessible, we will need details like engine year, make, model, and horsepower. If you need help, contact us with your engine information.
IF THE PART I NEED IS MARKED "UNAVAILABLE" CAN YOU GET IT FOR ME?
We usually can. We try our best to list online items we have in stock. At times, an item can sell out and not be available. If the product is not discontinued or on backorder, we can re-stock within days. Please contact our sales team if you are looking for an item we do not have listed.
HOW CAN I TRACK MY ORDER?
All orders receive a tracking number upon shipping. If you did not receive a tracking number in an email within 24hrs of placing the order (Mon-Fri), contact our support team to receive your tracking number.
DO YOU CHARGE SALES TAX?
Many States now require the collection of sale tax for online orders. If tax is required by your State, it will be calculated at checkout after your enter your address.
CAN I ADD MORE PARTS TO MY EXISTING ORDER?
Once your order has been placed and processed through our warehouse, we are not able to make changes If you need additional parts, please place a separate order and we will work on it right away. Orders place before 3:00pm EST Mon-Fri normally ship on the same day.
HOW FAST CAN I GET MY ORDER DELIVERED?
Orders placed Mon-Fri before 3:00PM EST normally ship on the same day. Delivery can be between 1-5 business days based on location and shipping method selected at checkout. Expedited shipping options available.
WHAT SHIPPING METHODS DO YOU OFFER?
We offer multiple shipping methods via USPS and UPS. Shipping methods can vary depending on location and products purchased.
DO YOU SHIP INTERNATIONALLY?
Yes. We offer international shipping to Canada, Mexico, and the Bahamas.
CAN I PICK UP MY ORDER AT THE STORE?
No. OPSParts.com does not offer in-store pickup currently. All orders placed with us must be shipped.
ARE YOU AN AUTHORIZED MERCURY DEALER?
Yes. we are an authorized Mercury Marine Dealer located in Fort Myers, FL.
ARE ALL YOUR PRODUCTS NEW IN THE BOX?
Yes. Our products are sold new in the original box as advertised.
DO YOU OFFER LIVE CUSTOMER SUPPORT?
Yes. This is our favorite part of our job, and we are happy to hear from you. Our support team is available Mon-Fri from 8:00AM to 5:00pm EST.